|
..Send
an email to PTI ProDirect Customer Service |
. |
Staffed
Monday-Friday, 7:30am - 4:30pm Central Time |
| . |
| |
| . |
|
..Contact
PTI ProDirect via Chat |
|
Current
Customers: Please use our new authenticated chat service
available through Account Management. For security reasons, any
inquiries relating specifically to your account can only be answered
via the Account Management chat. Topic Rooms are available for:
|
| |
General
Inquiries: Sunday 20:00 – Friday 19:00 Central Time |
| Funds
& Banking: Monday – Friday, 08:00 – 16:00 Central
Time |
Technical
Assistance: Monday – Friday, 02:00 – 15:30 Cental
Time |
. |
Prospective
Customers: For security reasons, we are no longer able
to support Chat assistance unless you are a client and can access
the Chat service via the Account Management control facility.
We will be releasing a special chat service for prospective customers
by the end of the year. We apologize for any inconvenience and
can recommend our email or phone support in the meantime. |
| |
|
..Contact
PTI ProDirect by Phone |
. |
PTI
ProDirect and IB offers 24 hour customer service via our different
customer service locations. |
| . |
Customer
Service for Trading
Advice: |
|
Contact
PTI ProDirect 7:30am - 4:30pm Central Time |
1-800-821-4967 |
..Toll
free customer service within the United States |
312-663-3056 |
..Direct
dial customer service |
| 312-663-3058 |
..Fax |
|
| Customer
Service for Account Inquiries, Order Problems and
Technical Assistance: |
Contact
IB from 07:00 to 16:00 Central Time and for after-hours
service |
|
1-877-442-2757 |
..IB
Technical Assistance Center |
After
business hours you will be connected to the
appropriate international help desk. |
|
|
|
| . |
| All
times are local. Please make appropriate adjustments for summer/winter
hours in your time zone. |
| . |
|
..Customer
Service Coverage |
. |
Please
be aware that your communications with Customer Service may be
recorded. |
| . |
| ..Customer
Service may answer questions on these topics: |
| . |
- Use of the Trader
Workstation
- Routing of
orders
- Pending orders
- Connection
issues
|
| . |
