| ..Contact
PTI ProDirect Customer Service |
|
. |
| ..Contact
Interactive Brokers via Chat |
|
Current
Customers: Use Chat Tools and Message Center
within Account
Management (you must log in to access the chat service).
For security reasons, any inquiries relating specifically to your
account can only be answered via the Account
Management chat. Topic Rooms are available for: |
| |
General
Inquiries: Sunday 20:00 – Friday 19:00 Central Time |
| Funds
& Banking: Monday – Friday, 08:00 – 16:00 Central
Time |
Technical
Assistance: Monday – Friday, 02:00 – 15:30 Cental
Time |
. |
Prospective
Customers: For security reasons, we are no longer able
to support Chat assistance unless you are a client and can access
the Chat service via the Account
Management control facility. |
| |
| ..Contact
PTI ProDirect by Phone |
. |
PTI
ProDirect and IB offers 24 hour customer service via our different
customer service locations. |
| . |
Customer
Service for Trading
Advice: |
|
Contact
PTI ProDirect 7:30am - 4:30pm Central Time |
1-800-821-4967 |
..Toll
free customer service within the United States |
312-663-3056 |
..Direct
dial customer service |
| 312-663-3058 |
..Fax |
|
| Customer
Service for Account Inquiries, Order Problems and
Technical Assistance: |
Contact
IB from 07:00 to 16:00 Central Time and for after-hours
service |
|
1-877-442-2757 |
..IB
Technical Assistance Center |
After
business hours you will be connected to the
appropriate international help desk. |
|
|
|
| . |
| All
times are local. Please make appropriate adjustments for summer/winter
hours in your time zone. |
| . |
| ..Customer
Service Coverage |
. |
Please
be aware that your communications with Customer Service may be
recorded. |
| . |
| ..Customer
Service may answer questions on these topics: |
| . |
- Use of the Trader
Workstation
- Routing of
orders
- Pending orders
- Connection
issues
|
| . |
